ERC is pleased to provide answers to the following questions that are frequently asked when discussing the concept of bulk utilities supply with Bodies Corporate:
Q Do I have to use the Body Corporate as my utilities supplier?
A The purchase of utilities from the Body Corporate is clearly detailed in the by-laws for your community that form part of your original purchase or lease agreement. Power of Choice Legislation will determine your energy supply options within your state of residence. Please refer to ERC Terms and conditions for more information
Q Will the reliability of my utilities supply change as a result of this conversion?
A No. The infrastructure supplying your community remain the property of the local utilities network providers and are maintained regularly. If there are any supply interruptions you simply call the same emergency number that you may have used previously for each utility.
Q How do I get connected if I am a new unit occupier?
A You simply apply online using our online application process. Alternatively you may obtain an application form from your Resident Manager, your leasing agent or ERC and return it to us by fax or mail so that utilities supply can be maintained. Please note that an application fee may apply.
Q What if my utilities bill looks too high?
A If you have a bill query, ERC first checks the meter reading data against your billing history and then initiate a check read to verify this data. If the bill still looks too high we will recommend an audit of your unit to identify any faulty equipment and/or poor utilities management that may be contributing to the excess utilities usage.You can also view your meter onsite to ensure your bill meter reading is consistent with your ERC invoice.You may need your onsite manager to advise the location of your meter.
Q What options do I have for paying my utilities bill?
A We are pleased to offer a range of payment options that suit the majority of unit occupiers including Cheque, BPay, credit card etc. If you wish to make special arrangements in the case of extended absences on holidays or business, then we would be pleased to assist with arranging a direct debit facility.
Q What additional charges am I likely to incur?
A A reminder notice fee may be charged for overdue accounts. If you anticipate a problem, please contact us promptly to avoid reminder fees and disconnection as a reconnection fee may be charged after disconnection. A security deposit may also be required.
Q Whom do I contact for assistance with utilities queries or emergencies?
A If you have a billing query or general question please do not hesitate to contact our team. You can contact the ERC call centre on 07 5437 8188 between 8:30am to 4:30pm Monday - Friday for assistance.
For emergencies please contact Energex as soon as it is safe to do so.
Q Do I/we have to notify our current utilities supplier of disconnection from their service?
A If your building has been converted to bulk supply by ERC and you are an owner or tenant at the time of transfer, ERC will notify your current supplier on your behalf. If you have moved into a complex already under bulk supply and is administered by ERC you are required to advise your previous supplier you have vacated your previous address.
Q Who will be sending my bill?
A ERC will send your bill to you on behalf of your Body Corporate.
Q Can I claim an electricity rebate?
A Yes. You are entitled to an Electricity Rebate in Queensland if you hold one of the following current cards:
- PCC (Pensioner Concession Card)
- RHC (Repatriation Health Card)
- SC (Seniors Card Qld Government)
Q How long do I have to pay my bill?
A You will have 14 days from the invoice date to pay your bill.
Q Who owns the utilities reticulation assets such as the building main switchboard and unit meters at the end of the first contract period?
A The Body Corporate retains ownership of the modified switchboard however the unit meters may either be owned by the Body Corporate or the unit meters may remain the property of Energex / Metering Dynamics who will rent the meters to the Body Corporate.
A The purchase of utilities from the Body Corporate is clearly detailed in the by-laws for your community that form part of your original purchase or lease agreement. Power of Choice Legislation will determine your energy supply options within your state of residence. Please refer to ERC Terms and conditions for more information
Q Will the reliability of my utilities supply change as a result of this conversion?
A No. The infrastructure supplying your community remain the property of the local utilities network providers and are maintained regularly. If there are any supply interruptions you simply call the same emergency number that you may have used previously for each utility.
Q How do I get connected if I am a new unit occupier?
A You simply apply online using our online application process. Alternatively you may obtain an application form from your Resident Manager, your leasing agent or ERC and return it to us by fax or mail so that utilities supply can be maintained. Please note that an application fee may apply.
Q What if my utilities bill looks too high?
A If you have a bill query, ERC first checks the meter reading data against your billing history and then initiate a check read to verify this data. If the bill still looks too high we will recommend an audit of your unit to identify any faulty equipment and/or poor utilities management that may be contributing to the excess utilities usage.You can also view your meter onsite to ensure your bill meter reading is consistent with your ERC invoice.You may need your onsite manager to advise the location of your meter.
Q What options do I have for paying my utilities bill?
A We are pleased to offer a range of payment options that suit the majority of unit occupiers including Cheque, BPay, credit card etc. If you wish to make special arrangements in the case of extended absences on holidays or business, then we would be pleased to assist with arranging a direct debit facility.
Q What additional charges am I likely to incur?
A A reminder notice fee may be charged for overdue accounts. If you anticipate a problem, please contact us promptly to avoid reminder fees and disconnection as a reconnection fee may be charged after disconnection. A security deposit may also be required.
Q Whom do I contact for assistance with utilities queries or emergencies?
A If you have a billing query or general question please do not hesitate to contact our team. You can contact the ERC call centre on 07 5437 8188 between 8:30am to 4:30pm Monday - Friday for assistance.
For emergencies please contact Energex as soon as it is safe to do so.
Q Do I/we have to notify our current utilities supplier of disconnection from their service?
A If your building has been converted to bulk supply by ERC and you are an owner or tenant at the time of transfer, ERC will notify your current supplier on your behalf. If you have moved into a complex already under bulk supply and is administered by ERC you are required to advise your previous supplier you have vacated your previous address.
Q Who will be sending my bill?
A ERC will send your bill to you on behalf of your Body Corporate.
Q Can I claim an electricity rebate?
A Yes. You are entitled to an Electricity Rebate in Queensland if you hold one of the following current cards:
- PCC (Pensioner Concession Card)
- RHC (Repatriation Health Card)
- SC (Seniors Card Qld Government)
Q How long do I have to pay my bill?
A You will have 14 days from the invoice date to pay your bill.
Q Who owns the utilities reticulation assets such as the building main switchboard and unit meters at the end of the first contract period?
A The Body Corporate retains ownership of the modified switchboard however the unit meters may either be owned by the Body Corporate or the unit meters may remain the property of Energex / Metering Dynamics who will rent the meters to the Body Corporate.